Terms of Service

1. Acceptance of Terms

By accessing and using Sri Express services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Sri Express provides transportation management services including:

• Bus and train tracking services
• Online ticket booking and payment
• Route information and schedules
• Mobile application services
• Customer support services

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and truthful information
• Use services in accordance with applicable laws
• Not misuse or abuse our services
• Respect other users and staff
• Pay for services as agreed
• Follow safety guidelines and regulations

4. Booking and Payment Terms

4.1 Booking Policy

• Bookings are subject to availability
• Confirmation is required for all bookings
• Changes must be made at least 30 minutes before departure

4.2 Payment Terms

• Payment is required at time of booking
• We accept various payment methods as displayed
• Refunds are processed according to our refund policy

5. Cancellation and Refund Policy

• Free cancellation: Up to 2 hours before departure
• 50% refund: 30 minutes to 2 hours before departure
• No refund: Less than 30 minutes before departure
• Service cancellation: Full refund if we cancel the service
• Weather/Emergency: Refund or rescheduling options available

6. Limitation of Liability

Sri Express shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of our services.

7. Safety and Conduct

For the safety and comfort of all passengers:

• Follow all safety instructions
• No smoking or alcohol consumption
• Maintain appropriate behavior
• Report any safety concerns immediately
• Respect other passengers and staff

8. Intellectual Property

All content, trademarks, and intellectual property on our platform are owned by Sri Express or our licensors. You may not use, copy, or distribute any content without our written permission.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Service Availability

We strive to provide uninterrupted service but cannot guarantee 100% uptime. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services constitutes acceptance of any changes.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes shall be resolved in the courts of Sri Lanka.

13. Contact Information

For questions about these Terms of Service, contact us:

• Email: legal@sriexpress.lk
• Phone: +94 11 234 5678
• Address: 123 Galle Road, Colombo 03, Sri Lanka